Salesforce support, without hiring an admin
Monthly support hours from certified Salesforce specialists, on hand for the admin tasks, fixes and changes your own team can't get to, across Salesforce and Account Engagement.
- Support hours
- Monthly
- Salesforce specialists
- On demand
How support gets started
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Health check
A full review of your org that finds compliance breaches, outdated assets and overcomplicated processes, with recommendations.
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Agree the hours
We agree the monthly support hours your team needs, and which admin tasks and changes come first.
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Supported
Our Salesforce specialists pick up your requests as they come in, and keep you informed as they work.
What support covers
- Admin tasks across Sales Cloud, Service Cloud and Experience Cloud
- Fixes and changes to the way your org is set up today
- Account Engagement support when campaigns are proving tricky
- Installing, configuring and customising AppExchange products
- Training for your users or an internal administrator
Scoped as projects
- New Salesforce implementations
- CRM migration from a legacy system
- Integrations with your other systems
- Bespoke application development
Each is scoped in its own statement of work, covering solution, timeline, team and cost.
Questions
You agree a number of support hours each month. Our Salesforce specialists use them for the admin tasks and changes you send us, so you get expert help without hiring for it.
Yes. Smart Group partnered with us in 2016 to implement Salesforce, and says we have remained its principal support since.
Yes. We start with a health check, so we know how the org is set up and what needs attention before your first request.
Yes. If your marketing automation roll-out is proving tricky, our marketing specialists can support your team until your campaigns deliver.
It might. If you'd rather build the skills in-house, we can upskill your users or train an internal administrator instead.
Not just as instructed
Book a free consultation
Tell us the outcome you need, and talk it through with one of our certified Salesforce consultants.